Home Fix Terms and Conditions

We provide the following services at a fixed hourly price (see our website for current pricing) apart from our on demand annual boiler service which is charged at a single fixed (non-hourly) price for the service. These fixed prices are for labour alone and do not include parts which will be quoted for after the engineer has assessed the repairs required and charged as an additional cost. 

As part of the booking journey you will be asked to answer certain questions about your property, boiler, central heating or other questions relating to service you require. Your answers may affect whether or not we can provide the service to you so please answer the questions honestly and correctly. Any exclusions in the services will also be made clear to you in the booking journey.

Your quote

The above fixed prices are for labour alone and do not include parts which will be quoted for after the engineer has assessed the repairs required and charged as an additional cost. 

Your quote will include:

• the estimated number of hours of work required at the fixed hourly fee; and

• the cost of parts

Customers have the option to accept or decline the quote or decline. If the quote is declined the customer is  still obligated to pay for the first hour. Please note that if the repair is expected to take more than one hour we may not always be able to carry out additional repairs the same day as your initial appointment. 

Sometimes the quote may need to be amended again after the work has started if additional parts are required or the work will take longer than the initial estimated time, particularly where you have not given us accurate information. If this is the case we will stop work and give you a revised quote which you also have the option to accept or decline but you will have to pay for any work which has already been done including parts.

Any quote we give you does not include:

• any additional work that was not included in your quote, as a result of incorrect or untrue information that you provided to us or where information is missing;

• the cost of removing any dangerous waste materials, such as asbestos, or any materials that we couldn’t reasonably identify when we gave you your quote. You can call a specialist contractor to remove dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed, you will need to show us a ‘site clearance for reoccupation’ certificate before we can continue to work at your property;

• lifting carpets or other floor or wall coverings before we can start work, or replacing them once we've finished. You can call a specialist contractor to do this work or we may be able to do it for you at an extra cost; and

• any cost for you to redecorate, repair or restore certain areas once the work is completed. 

Other important things to know about our Services

If you don’t own your property you may need additional permissions for the work to be carried out e.g. you may need your landlord’s or local council's permission to carry out the work. It's your responsibility to get any permission needed for the work. You’ll be responsible for any losses or costs we suffer if claims are made against us for work carried out without the proper permission. We won’t be able to carry out the work where the property is a commercial property.

We only supply new parts sourced from the original manufacturer, or from a manufacturer approved or reputable trade supplier. Replacement parts will have similar functionality but not necessarily the same features. If parts are no longer available, we won’t be able to complete the work. If this happens, we’ll refund any payment you’ve made. For safety reasons we will not fit any parts sourced by you.

We are only able to provide our services in mainland Great Britain and are unfortunately unable to perform any work in Northern Ireland or any non-mainland islands. 

Exclusions

Boiler Service and Repair

We won’t service back boilers or LPG, electric or oil heating systems.